Flat monthly fee
No per-declaration charges. No hidden disbursement margins. You see exactly what HMRC takes — and exactly what we take.
On time. On the truck. On your VAT return.
Most UK customs
Most UK customs
brokers run on email
and luck.
We don't. ontime puts every step — declaration, MRN handoff, GMR sync, IPAFFS, supplementary, duty deferment — on a single rail. Errors flagged before submission. References fired to your haulier the moment CDS accepts. Supplementary declarations that reconcile themselves.
Your truck boards on time. Your driver never calls. Your VAT return is already done.
CDS
GMR
IPAFFS
MRN handoff
Supplementary
AEO
Duty deferment
Pain points
Four reasons UK importers fire
Four reasons UK importers fire
their customs broker.
Every UK importer has had at least two of these in the last year. We've built ontime so you never have a third.
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01
The 8pm phone call.
Your driver's at Dover. The GMR isn't ready because the broker emailed the MRN to the wrong address. Truck misses the sailing. Goods sit until morning.
-
02
The rejected declaration.
Wrong commodity code, missing document reference, an EORI typo. CDS bounces it back. By the time someone notices, your truck's already at the port — or worse, already in the IBF queue.
-
03
The truck refused at Sevington.
Food, dairy, plants, anything SPS. Nobody pre-notified IPAFFS. Driver gets turned around. Goods rejected. £4,000 of stock written off.
-
04
The HMRC penalty letter.
Supplementary declaration filed two days late, or the numbers don't match the SFD. Penalty plus reclaim hassle plus a black mark on your compliance record.
Trusted by UK importers
across food, parts, pharma & retail
Why ontime
A customs broker your
A customs broker your
driver never has to call.
One platform, one accountable team, one monthly bill. The kind of thing customs should have been a decade ago.
Validation before submission
Every commodity code, every document reference, every origin claim checked before CDS sees it. Rejections caught at your desk, not at the port.
Automatic carrier handoff
MRN delivered to your haulier the moment CDS accepts. GMR generated and matched before the truck leaves the yard. Zero email chains.
IPAFFS handled
SPS goods auto-flagged at booking, pre-notifications filed, paperwork matched at the border. No Sevington surprises.
End-to-end visibility
One dashboard for SFD, MRN, GMR, supplementary, duty and VAT. Finance team thanks you. Audit team thanks you. Driver thanks you.
Built for AEO
Operational discipline and a clean audit trail from day one. AEO assessments stop being a fire drill — they're how we already work.
Platform
Customs,
Customs,
finally on rails.
Every step — booking, declaration, MRN, GMR, IPAFFS, supplementary, deferment — lives on the same rail. Validated before submission. Fired to your haulier the moment CDS accepts. Reconciled at month-end without a spreadsheet in sight.
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Validation before submission Commodity codes, EORI, document refs, origin claims — pre-flighted against your master data and HMRC's rules.
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Automatic MRN & GMR handoff The second CDS accepts, the MRN is in your haulier's app — and the GMR is built and matched.
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IPAFFS & SPS workflows Food, dairy, plants and animal products auto-flagged at booking; pre-notifications filed before the truck loads.
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Supplementary auto-reconciled Numbers pulled live from your bookings — supplementaries file themselves, on time, every cycle.
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Duty deferment ready DAN integration, monthly statements that match your records, cashflow that doesn't surprise finance.
100%
MRN on-time delivery
0
Late supplementary declarations
99.1%
CDS first-time-right
24/7
UK customs desk on call
How it works
Three steps. One bill.
Three steps. One bill.
Zero panic.
Plug us into your booking flow and we handle CDS, MRN, GMR, IPAFFS and the supplementary cycle as a single rail.
01 / Declare
Declarations & validation
You send us the booking and the commercial paperwork. We file SFD or full CDS entries — validated against your master data before HMRC sees them.
See a sample audit →02 / Hand off
MRN, GMR & IPAFFS
The moment CDS accepts, your MRN is in your haulier's app, your GMR is matched, and SPS goods have a green-light pre-notification on IPAFFS.
Watch the handoff →03 / Reconcile
Supplementary & deferment
Supplementary declarations file themselves against your live booking data. Duty deferment reconciles cleanly. One monthly invoice, no per-decl fees.
See pricing →
Compliance & CDS
Customs, cleared.
Customs, cleared.
Compliance, locked.
Borders aren't just a freight problem — they're a data problem. ontime files HMRC CDS entries, EU AES exports and ICS2 safety & security declarations from the same booking record your operator is working from. One source of truth, one accountable team, one audit trail your AEO assessor will actually enjoy reading.
- UK CDSImports, exports, supplementary & simplified declarations — direct to HMRC.
- IPAFFS & SPSPre-notifications for food, dairy, plants and animal products — Sevington-ready.
- EU AES & ICS2Export & pre-arrival safety / security filings across all EU member states.
- Transit (T1 / T2 / TIR)Issuing, discharging and guarantor management for cross-border movements.
- Special proceduresInward / outward processing, customs warehousing, end-use, temporary admission.
- Origin & tariffFTA preference, classification, Binding Tariff Information, REX & EUR.1.
- Sanctions & controlsDual-use, OFSI / OFAC screening, end-user checks built into every booking.
- Duty defermentDAN integration, monthly statements that match your records line for line.
Customs Health Check
Find £2k–£8k of duty
Find £2k–£8k of duty
you've overpaid.
Send us 10 of your past declarations. We'll flag the duty you're owed back, the commodity codes that are wrong, the origin claims you've left on the table, and the penalties you've narrowly missed. No pitch — just the audit. Most importers find £2,000–£8,000 in their first review.
In their words
UK importers who picked up
UK importers who picked up
the phone — and stayed.
"Three Sevington rejections in twelve months killed our margin on the dairy line. Switched to ontime, and IPAFFS just… happens. No more 6am calls from the depot, no more written-off pallets."
Rachel Hadley
Head of Logistics · Hadley Foods
"Finance used to spend three days a month chasing supplementary numbers. Now it's a button. We've found £11k of overpaid duty in our first quarter — that paid for ontime four times over."
David Maitland
FD · Northvale Industrial
Customs Health Check
Find £2,000+ of overpaid
Find £2,000+ of overpaid
duty in your first review.
Send us 10 declarations. We'll show you what your current broker is missing — duty you've overpaid, codes that are wrong, IPAFFS gaps, penalties you've narrowly missed. Free. No pitch. Just the audit.